Our 7-Day Promise
At Luxentimepieces, we want you to feel confident and satisfied with every purchase. That’s why we offer a 7-day return window on all watches, jewelry, and bags — even if you’ve tried them on.
Eligible Returns
You may return your item within 7 days of delivery, as long as it meets the following conditions:
- The item is in like-new condition, with no deep scratches, damage, or signs of excessive wear.
- All original packaging, accessories, and paperwork are included and in good condition.
- You have contacted us first to receive return approval.
- The return is shipped back within 2 business days of receiving approval.
How to Start a Return
- Request Approval: Message us within 7 days of receiving your item to request a return.
- Follow Instructions: Once approved, we’ll provide detailed instructions for the return shipment.
- Ship Securely: You are responsible for shipping the item back to us using a trackable and fully insured shipping service.
- Receive Your Refund: After we inspect the item, you will receive a full refund or store credit (your choice) within 5–7 business days.
Non-Returnable Items
Please note that we cannot accept returns for:
- Items that are heavily worn, damaged, or altered after delivery.
- Custom or specially sourced orders.
- Items returned without their original packaging and accessories.
- Returns initiated after the 7-day window has passed.
Note: We encourage you to try on your new piece to ensure it's the perfect fit. However, it must be returned in a resellable, like-new condition for a full refund.