Our 7-Day Promise

At Luxentimepieces, we want you to feel confident and satisfied with every purchase. That’s why we offer a 7-day return window on all watches, jewelry, and bags — even if you’ve tried them on.

Eligible Returns

You may return your item within 7 days of delivery, as long as it meets the following conditions:

  • The item is in like-new condition, with no deep scratches, damage, or signs of excessive wear.
  • All original packaging, accessories, and paperwork are included and in good condition.
  • You have contacted us first to receive return approval.
  • The return is shipped back within 2 business days of receiving approval.

How to Start a Return

  1. Request Approval: Message us within 7 days of receiving your item to request a return.
  2. Follow Instructions: Once approved, we’ll provide detailed instructions for the return shipment.
  3. Ship Securely: You are responsible for shipping the item back to us using a trackable and fully insured shipping service.
  4. Receive Your Refund: After we inspect the item, you will receive a full refund or store credit (your choice) within 5–7 business days.

Non-Returnable Items

Please note that we cannot accept returns for:

  • Items that are heavily worn, damaged, or altered after delivery.
  • Custom or specially sourced orders.
  • Items returned without their original packaging and accessories.
  • Returns initiated after the 7-day window has passed.

Note: We encourage you to try on your new piece to ensure it's the perfect fit. However, it must be returned in a resellable, like-new condition for a full refund.